Same-day diagnostics on most cars. Call or text the shop: (704) 555-0163
Ridgeback Auto CareAuto repair, Charlotte(704) 555-0163Book Service
Cars on lifts in a busy repair workshop
About the shop

A shop that shows its work.

Independent, family run and in the same South End building since 2009.

Greasy hands turning a wrench on an engine
Our story

Started by a technician tired of upselling.

Dale Hutchins spent twelve years at dealerships watching customers say yes to repairs they did not understand. In 2009 he opened Ridgeback with one rule: if we cannot show you the problem, we do not sell you the fix.

Today six technicians work four bays on South Boulevard. Most of our customers found us through a neighbor, and most of them have stopped going anywhere else.

  • ASE certified technicians
  • Photo and video estimates on every visit
  • 24 month, 24,000 mile warranty
How we work

Three promises at the counter.

Show, then fix

Every recommendation comes with a photo or video, sent to your phone.

Sorted by urgency

We tell you what is a safety issue, what can wait and what is fine.

No surprise totals

The approved estimate is the price. If we find more, we ask first.

A drawer of wrenches and hand tools
Our promise

If we cannot show you the problem, we will not sell you the fix.

Every estimate comes with photos, priorities and a price that does not move without your okay.

The team

Who works on your car.

Dale Hutchins

Owner and Master Technician

ASE master certified. Twelve years at dealerships before opening Ridgeback.

Keisha Grant

Service Advisor

Writes every estimate in plain English and answers the shop text line.

Tomas Reyes

Lead Technician

Diagnostics and electrical specialist. Hybrid certified.

Will Abernathy

Technician

Brakes, suspension and alignment. Restores old pickups on weekends.

Ready when you are

See the problem before you pay for it.

Book a visit online or text the shop. Every estimate arrives with photos.

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